Refund policy

Return & Refund Policy

Effective Date: August 26, 2026

At Nova Closet, we want every customer to have a clear understanding of their options after making a purchase. If an item does not work for you or there is an issue with your order, this policy explains how we handle eligible returns, refunds, exchanges, and order corrections.

1. Return Period

Nova Closet accepts requests for eligible returns within 30 days from the date of delivery.

For a standard return, the item should:

Be unworn, unused, and unwashed;
Remain in the condition in which it was received;
Have its original tags and labels attached, when applicable;
Include original packaging and accessories supplied with the item; and
Be accompanied by a valid order number or proof of purchase.

Items showing signs of wear, washing, alteration, misuse, stains, odors, or customer-caused damage may not qualify for a return.

2. Starting Your Return

All return requests should be initiated by contacting JoshuaCloset1994@novaluxeeverlane.net.

In your message, please provide your order number, identify the item you would like to return, and briefly explain the reason for your request.

For damaged, defective, or incorrect merchandise, photographs should also be provided so that we can review the problem.

Once eligibility has been confirmed, Nova Closet will provide the appropriate return instructions.

Please wait for our instructions before mailing your return. The business address shown in this policy should not automatically be treated as the return destination unless we specifically instruct you to send the merchandise there.

3. Fit, Style, and Change-of-Mind Returns

We understand that clothing may occasionally fit or look different than expected.

Eligible apparel returned because of sizing, style preference, or a change of mind must satisfy the conditions stated in this policy. Customers should take reasonable care when trying on clothing and avoid removing tags until they have decided to keep the item.

Merchandise that has been worn beyond a reasonable fitting, washed, altered, or otherwise used may be refused for a standard return.

4. Problems With Delivered Merchandise

Please review your order shortly after receiving it.

You received the wrong product;
An item arrived damaged;
Merchandise has an apparent defect; or
Your order is missing an item.

Email JoshuaCloset1994@novaluxeeverlane.net with your order number, an explanation of the issue, and clear photographs where appropriate.

After evaluating the claim, we will determine the appropriate solution based on the circumstances. Available remedies may include replacement merchandise or a refund.

5. Return Exclusions

The following categories may not be eligible for an ordinary return:

Gift cards;
Customized or personalized merchandise;
Items clearly marked Final Sale before purchase;
Merchandise that has been worn, washed, altered, or damaged after delivery;
Products missing original components due to customer handling; and
Items subject to hygiene restrictions once opened or used.

Product-specific return conditions disclosed before checkout will also apply where permitted by law.

These exclusions do not remove any legal remedy that may apply to defective, damaged, or incorrectly supplied merchandise.

6. Return Shipping Expenses

For an eligible return resulting from size, preference, or a change of mind, customers are generally responsible for the cost of sending the merchandise back.

We recommend using a trackable shipping service and retaining the shipping receipt until your return has been resolved.

If we verify that an item was incorrectly supplied or arrived damaged or defective because of circumstances attributable to Nova Closet, we will address appropriate return shipping arrangements as part of the resolution.

7. Returned Item Inspection

After an authorized return arrives, our team will review it before a refund is approved.

The inspection may consider the item's condition, tags, packaging, accessories, and compliance with the return requirements described above.

We will notify you after the review has been completed.

If the merchandise does not qualify for a refund, we will provide information regarding the reason for our decision, subject to applicable law.

8. Refund Processing

Approved refunds will normally be returned to the original payment method used at checkout.

Once Nova Closet processes a refund, the transaction may require additional processing by your financial institution. Please allow approximately 5–10 business days for the credit to appear in your account.

Your bank or payment provider ultimately controls the posting timeframe.

Original shipping charges are generally non-refundable for voluntary returns unless otherwise required by applicable law or the return results from an error attributable to us.

9. Exchanges

If you need another size, color, or eligible variation, please contact us before returning your original purchase.

Exchange requests are subject to merchandise availability. We cannot guarantee that the desired replacement will remain in stock while a return is being processed.

If a direct exchange is unavailable, you may return the qualifying item and place a new order separately.

10. Order Changes and Cancellations

If you need to change or cancel an order, contact JoshuaCloset1994@novaluxeeverlane.net as soon as possible.

We will make reasonable efforts to accommodate requests received before fulfillment begins. However, modifications or cancellations cannot be guaranteed after an order has entered processing or shipment.

Once shipped, eligible merchandise may be returned after delivery according to this policy.

11. Incorrect Addresses and Unsuccessful Deliveries

Customers are responsible for providing complete and accurate shipping information during checkout.

Orders returned because of an incorrect or incomplete customer-provided address, refusal of delivery, or another recipient-related delivery issue will be reviewed after they return to us.

If the customer requests another shipment, additional delivery charges may apply.

12. Applicable Consumer Rights

This policy describes Nova Closet's standard procedures for returns and refunds and does not waive or restrict rights that consumers are entitled to under applicable law.

Where federal, state, or local consumer protection requirements provide additional mandatory rights or remedies, those requirements will apply.

13. Contact Nova Closet

For assistance with a return, exchange, refund, damaged product, or other questions about this policy, please contact:

Nova Closet
4 Vale Ct
Amherst, NH 03031
United States

Phone: (260) 402-1214
Email: JoshuaCloset1994@novaluxeeverlane.net